Frequently Asked Questions

What is GOeVisit?

GOeVisit is 24/7, 365 virtual medical consultation available via phone or video. It’s easy! Answer a few questions about your medical issue, request a virtual visit, and get connected to to speak with a medical practitioner. Practitioners can assess, diagnose, and treat a variety of minor, minor illnesses and prescribe medication if you need it. You don't have to make an appointment, sit in a clinic waiting room, or even leave your home, office or hotel room!

What’s The Catch?

Plain and simple, there is no catch. There is no fee to enroll or use the service. We are here to help you get better and stay healthy and we don’t charge for that.

Who is eligible?

Canadian residents with a provincial health care number are eligible for the service. Visitors to Canada can access the service for $49.95 per visit*.

*Check with your travel insurer as the cost of the visit may be covered by your plan.

Is GOeVisit available through an employee benefit plan?

Yes. If your employee benefit plan does not include GOeVisit, please request your plan administrator contact us at the client care number listed on our website.

What illnesses can be treated using GOeVisit?

GOeVisit can be effective for treating minor and uncomplicated medical concerns such as a sore throat, stomach virus, upper respiratory infection (e.g., bronchitis), strain or sprain, sinus infection, urinary tract infection, rash, allergy, headache, pink eye, burn or laceration. GOeVisit covers more than 80 common illnesses.

Who are the providers delivering GOeVisit?

GOeVisit is delivered by certified Canadian healthcare professionals including licensed nurse practitioners and doctors who specialize in the delivery of virtual care and are dedicated to advancing the field of telemedicine.

Can I use GOeVisit instead of going to my family doctor?

In some circumstances, GOeVisit can save you a trip to your family doctor, a walk-in clinic or hospital emergency room. However, GOeVisit does not replace a relationship with a primary care provider (PCP).

Can GOeVisit providers prescribe medication?

If clinically appropriate, GOeVisit providers can prescribe medication to treat your health concern. Commonly prescribed medications include antibiotics when indicated, allergy medications, anti-nausea medications, and various skin creams or ointments.

Virtual care providers will not prescribe or refill medications for the treatment of psychiatric conditions, and will not prescribe controlled substances, including medications such as: