Frequently Asked Questions

Some common questions and answers about GOeVisit.

  • What is GOeVisit?

    GOeVisit is a virtual medical service that allows you to connect with a Canadian medical practitioner for minor illness conditions, all through an app. Complete a quick medical assessment and a practitioner will reach out to review your symptoms and provide a diagnosis and treatment plan. If a prescription is needed, it will be sent directly to a pharmacy of choice. The process allows diagnosis and treatment of common ailments - minor illnesses and injuries including: acne, allergies, birth control, bladder infection, burn or sunburn, cold or flu, constipation, ear pain, erectile dysfunction, headache, heartburn, mastitis, mouth sores, rashes, STI exposure, sore throat or yeast infection...and many more!

  • Is virtual healthcare safe?

    Yes! Virtual healthcare is influencing the future of healthcare provision in Canada and around the world. Although for critical care it is important to have in-person care, many minor conditions can be treated remotely, safely and effectively. Results from our 2020 survey showed that 94% of our patients would recommend GOeVisit to their friends and family.

  • Who is eligible?

    Canadian residents over the age of 18 with a provincial health care number are eligible for the service for a nominal fee. We do not treat children under the age of two. Visitors to Canada can access the service for $69.00/visit when they are on Canadian soil. Check with your travel insurer as the cost of the visit may be covered by your plan.

  • How long does a medical consultation take?

    The medical consultation happens within 10 minutes. When the visit is complete, a visit summary and prescription (if needed) are automatically sent.

  • What illnesses can be treated using GOeVisit?

    GOeVisit is a safe, effective and secure way for people to access treatment for common ailments - we cover over 450 minor illnesses and injuries including, but not limited to: Acne, birth control, bladder infection, burn or sunburn, cold, flu, or allergy, constipation, ear pain, erectile dysfunction, eye pain, eye bump, or irritation, GERD, headache, heartburn or acid reflux, mastitis, mouth sores, rashes and other skin conditions, sexually transmitted infection exposure, sinus pain or pressure, sore throat, yeast infection. Our pediatric clinical modules include but not limited to: acne, burn or sunburn, cough, cold, or allergy, flu, head lice, rash, red eye, sore throat. *We do not provide care for chronic ailments or ongoing conditions that require a primary care physician.

  • What if the provider can't help me?

    If our medical practitioners cannot assist, you will not be charged for your consultation. Depending on the medical concern, you may be advised to seek care from your primary care provider or the nearest walk-in clinic. GOeVisit does not treat chronic conditions, serious illness or emergency medical conditions.

  • Who are the providers delivering care at GOeVisit?

    GOeVisit providers are certified Canadian healthcare professionals including licensed nurse practitioners and doctors who specialize in the delivery of virtual care and are dedicated to advancing the field of virtual healthcare.

  • Can I use GOeVisit instead of going to my family doctor?

    In many circumstances, GOeVisit can save you a trip to your family doctor, a walk-in clinic or hospital emergency room. However, GOeVisit does not replace a relationship with a primary care provider(pcp).

  • Can GOeVisit practitioners refer me to specialists?

    GOeVisit can provide some referrals at this time and is at the discretion of the practitioner. For referrals we do not provide, please see your primary care provider.

  • Do I receive a patient summary following my medical consultation?

    Yes. Following your consultation, a detailed patient summary will be delivered to you through a secure link.

  • Can GOeVisit providers prescribe medication?

    GOeVisit providers are licenced Canadian medical practitioners who prescribe medications when clinically appropriate. Commonly prescribed medications include antibiotics when indicated, allergy medications, anti-nausea medications, and various skin creams or ointments. The following medications are NOT prescribed by practitioners at GOeVisit: GOeVisit policy limits our ability to prescribe the following medications through the virtual clinic: benzodiazepines, all opiate containing pain medications including cough suppressants containing codeine, all central nervous system stimulants including methylphenidate and amphetamine or any combination.Benzodiazepines: Most Popular: alprazolam (Xanax), diazepam (Valium), clonazepam (Klonopin), lorazepam(Ativan), zolpidem (Sublinox), clonazepam (Klonopin, Paxam),loprazolam (Dormonoct), oxazepam. Opiate Pain Relievers: Most popular: hydrocodone (Norco, Vicodin), hydromorphone (Dilaudid), morphine, oxycodone (OxyContin, Percocet), methadone, Tylenols #3, #4 with codeine, any cough suppressants with codeine, Opiate (narcotic) analgesics: Tramacet, Tramadol. CNS Stimulants: Amphetamines (Adderall) Most Common: Adderall, Adderall XR, Concerta, Dexedrine, Methamphetamine, Methylphenidate, Ritalin, Vyvanase ,Metadate ,Quillivant, Daytrana. Others: Adipex-P, Armodafinil, Atomoxetine, Benzphetamine, Bontril PDM, Cafcit, Caffeine, Desoxyn, Dexmethylphenidate, Dextroamphetamine, Didrex, Diethylpropion, Focalin, Lisdexamfetamine, Modafinil, Nuvigil (Armodafinil), Phendimetrazine, Phentermine, Provigil, Strattera, Tenuate. Others: Cyclobenzaprine (Flexeril) and Accutane, Suboxone. We do not prescribe any narcotics or prescriptions requiring a TPP (triplicate) form. GOeVisit will not issue prescriptions for medicinal cannabis.

  • Do I pay for my prescriptions through GOeVisit?

    Prescriptions are paid for at your pharmacy of choice. GOeVisit does not bill for prescriptions.

  • Can I get prescription refills through GOeVisit?

    Our medical practitioners can provide prescription refills on many prescriptions for 90 days, after which the client would need to see their family doctor. If you want to talk about whether a prescription refill is suitable for your specific situation, call the patient concierge team at 1-866-318-4748.

  • Is GOeVisit available through an employee benefit plan?

    Yes. Adding GOeVisit to a benefit plan is an employee perk that improves productivity, engagement and wellness - and helps keep premiums in check. You may wish to request that your plan administrator contact us for more information at 1-866-318-4748.

  • I am Canadian, why do I have to pay?

    Fees are applied for virtual healthcare services that are currently not covered by your province. You must have additional benefits coverage from your employer or through insurance.

  • Is GOeVisit covered under a provincial health plan?

    No. Provincial health plans do not cover many virtual services. GOeVisit is a member program offering fast, convenient care when you need it most, with a nominal fee.

  • Why do you need my personal health number (PHN)?

    To receive medical care in Canada you need to present a provincially issued health number, and is required when sending prescriptions to the pharmacy.

  • Is my personal information safe and secure?

    Yes. GOeVisit ensures your medical matters are kept private. We collect only the information absolutely necessary to deliver the service effectively. Your personal information and visit details are confidential and protected in a secure manner, using a HIPAA (Health Insurance Portability and Accountability Act) and PHIPA (Personal Health Information Protection Act) regulatory compliant data center in Montreal. Transmitted information is encrypted using Secure Socket Layer (SSL) technology, the same security used in banking. We ensure that your login credentials are securely collected and stored following industry standards.

  • How am I billed?

    There is no fee to register with GOeVisit. GOeVisit offers pay-as-you-go and subscription payment options for individuals and families and can be paid by credit card online. An individual subscription is $120.00 paid in easy monthly installments of $10.00 or $99.95 if paid annually. A family subscription is $180 paid in easy monthly installments of $15 or $149.95 if paid annually. Note that a fee of $69.00 will be charged for each medical visit received if subscription is cancelled before full subscription is paid.

  • Can I get a doctor's note?

    Yes - in many cases. Please discuss at the time of the consultation to see if a note is appropriate. This is always at the discretion of the medical provider.